West Boylston Operations Management Program Director FT, 1

About the role

Futures, a part of the Sevita family, provides community and center-based Applied Behavioral Analysis (ABA) services to individuals with Autism Spectrum Disorder (ASD) and other related disorders. For over 15 years, we’ve provided a collaborative, team-based approach dedicated to helping children and families reach their fullest potential. If you are passionate about making a difference in the lives of individuals and families, join our mission-driven team and experience a career well lived.

Responsibilities

• Manages the day to day operations of ARY services program(s) and assigned triad teams providing services within a community or small geographic area with combined revenues of approximately $1 to $3 million.
• Ensures quality of services delivered and compliance with regulatory requirements.
• Manages, hires, trains, and schedules two or more full time staff and ensures a positive work environment for all employees.
• Implements program core growth strategy to maintain or increase census, maximizes utilization and occupancy percentages and assists with new start development as appropriate.
• Maintains and fosters relations with case managers and referral agents; lobbies on behalf of individuals receiving services as appropriate.
• Maintains and fosters relations with individuals receiving services, families and guardians; implements individual’s satisfaction enhancement plans as appropriate.
• Oversees program quality enhancement and develops individual program plans; coordinates Network standards, licensing requirements and individuals supported needs; reviews and submits incident reports.
• Implements program incident management protocols; ensures timely incident reporting and implementation of corrective action.
• Oversees program implementation of health and safety programs for individuals receiving services and employees.
• Maintains program compliance with Network and regulatory standards for clean, neat, safe living and working environments; assures pleasant, age-appropriate, well-decorated home-like residential living environments; and notifies maintenance personnel of items requiring attention.
• Provides leadership including direct supervision of Home Managers, Program Coordinators, Nursing personnel and Direct Support Professionals; implements Network employee practices; implements program safety and workers’ compensation programs; recommends and assists with involuntary terminations and written warnings; provides employee orientation and training.
• Maintains licensing and compliance for program services and supports; assures timely and accurate program documentation; implements Network compliance plan; reviews correction orders; and implements compliance plans.
• Performs other related duties and activities as required.
• Serves as a supervisor directing and supervising Home Managers, Program Coordinators, Nursing personnel and Direct Support Professionals including performance evaluations, scheduling, orientation, and training.
• Resolves employee problems within position responsibilities.

Qualifications

Education and Experience:

• Master’s Degree preferred in MD CFS, requires Master’s Degree in Social Work
• Bachelor's degree and two to three years of related experience in the Human Services field preferred

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Certificates, Licenses, and Registrations:

• Licensure as required by state. For AZ Behavioral Health programs must meet BHT requirements
• For MD CFS, requires LCSW-C with MD Board of Social Examiners, Board Certified Supervisor Approval
• Medication Management Certification per state requirements
• Mandatory Reporter Certification per state requirements

Other training and/or certification per state requirements and/or service line

Other Skills and Abilities:

• N/A

Physical Requirements: Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

American with Disability Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis via the interactive process.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.