Regional Director of Operations - West

Key Responsibilities

• Provide strategic leadership and oversight for all operational services within the assigned region.
• Ensure consistent delivery of high-quality, professional services that meet or exceed client expectations and contractual obligations.
• Develop and implement regional strategies aligned with corporate objectives and growth initiatives.
• Lead, mentor, and develop regional management teams, fostering accountability, performance excellence, and continuous improvement.
• Establish and maintain operational standards, quality assurance programs, procedures, and best practices across all accounts.
• Monitor key performance indicators (KPIs) and implement corrective actions to drive operational success.

Financial Management

• Maintain full P&L responsibility, including revenue growth, expense control, budgeting, forecasting, and profitability.
• Analyze financial reports, operational metrics, and business trends to identify performance gaps and growth opportunities.
• Develop and maintain accurate financial forecasts and operational projections.
• Ensure regional financial performance aligns with organizational objectives while optimizing efficiency.

Client Relationship Management

• Build and maintain strong, professional relationships with clients at all levels.
• Maintain an active client engagement and visitation program to strengthen partnerships and identify growth opportunities.
• Respond to customer concerns, service issues, and escalations with urgency and resolution-focused leadership.
• Conduct and participate in monthly, quarterly, and annual business reviews to evaluate performance and future needs.

Business Development & Revenue Growth

• Partner with Sales, Finance, and People & Culture leadership to achieve regional performance objectives.
• Identify opportunities to expand services within existing accounts through cross-selling and service line expansion.
• Develop and execute growth strategies to achieve revenue and profitability targets.
• Network with prospective clients and industry partners to promote solutions and capabilities.
• Support proposal development, pricing strategy, and RFP responses.
• Participate in sales presentations, operational reviews, and client-facing business development activities.
• Analyze market trends, competitive landscape, and customer needs to identify new opportunities.

Compliance, Safety & Risk Management

• Champion a culture of safety, compliance, and operational integrity across the region.
• Ensure compliance with all company policies, client requirements, contractual obligations, and regulatory standards.
• Promote adherence to quality systems, safety programs, and operational procedures.
• Partner with leadership to identify and mitigate operational risks.

Leadership & Strategic Planning

• Participate in weekly executive and senior leadership meetings to review financial performance, operational initiatives, compliance updates, and growth strategies.
• Prepare and present operational and financial performance updates to executive leadership.
• Translate organizational priorities into actionable regional execution plans.
• Drive initiatives that improve employee engagement, customer retention, operational efficiency, and profitability.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• 7–10+ years of progressive leadership experience in operations, preferably within facilities services, janitorial, maintenance, or related industries.
• Proven success managing multi-site operations with full P&L accountability.
• Strong track record of revenue growth, client expansion, and operational performance improvement.
• Deep understanding of financial management, forecasting, and operational KPIs.
• Strong leadership, communication, negotiation, and relationship-building skills.
• Experience leading large, geographically dispersed teams.
• Willingness to travel as required.

Benefits

• Company-Provided Benefits (Full-Time, 30+ Hours per Week): Basic Life Insurance and Accidental Death & Dismemberment (AD&D), Short-Term Disability Insurance, Voluntary Benefits, Medical and Dental Insurance, Additional Life and AD&D Insurance, Supplemental Short-Term Disability Insurance, Long-Term Disability Insurance, Hospital Indemnity, Accident, and Critical Illness Insurance, Retirement 401(k) Retirement Plan.

What Success Looks Like

A successful Regional Director of Operations is a hands-on, strategic leader who balances operational discipline with a strong growth mindset. This individual delivers consistent service excellence, develops high-performing teams, drives profitable growth, and builds long-term client partnerships while embodying the values of Velociti Services.

Anticipated Job Post End

8/7/2026