WesPay CSR - WesPay

Summary

The position is hybrid, with the employee split between remote and office work on a formalized schedule. Consideration for location will be Radcliff - Radcliff, KY.

Essential Duties And Responsibilities

• Provides assistance to account holders, finance companies by responding to inquiries by phone or mail, processing stop payments, distribution funds as requested.
• Performs file maintenance as required through the Allotment Processing System.
• Compiles, separates and distributes end of month reports and payments to clients.
• Images documentation daily.
• Inputs new authorizations through the Allotment Processing System.
• Edits and updates customer information as received through company authorizations or customer request.
• Distributes funds per authorized requests through check, wire transfer or Money Gram.
• Completes batch import exceptions and resolve any issues.
• Imports daily Fed files.
• Releases MoneyGram through Kyck Global database.
• Prints checks through check database for clients and consumers.
• Imports/approves daily wire files through Cashflow.

Other Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• You will also be expected to complete all assigned compliance training in a timely manner.
• Excellent oral, written and interpersonal communication skills.
• Strong ability to use good judgment, discretion and confidentiality in all phases of work.
• Prioritizes and multi-tasks in a call center environment.
• Must be able to meet deadlines.
• Must be detail oriented.
• Willingness to provide a level of service which will clearly differentiate us from our competitors.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Able to work other than normal banking hours including Saturday rotation.
• Must be a team player with a positive outlook.
• Proficient in Microsoft products including Word, Excel and Outlook.
• Ability to learn various Banking Software programs.

Requirements

High School diploma or GED required.