Wendy's General Manager- Modern Travel Centers, Watertown, NY

The Wendy’s General Manager oversees all operations of the Wendy’s restaurant within a quick service restaurant (QSR) in a multi-concept travel center. This role establishes excellent guest service, brand-standard execution, and strong financial performance.

Responsibilities

• Hiring, training, scheduling, and developing team members while maintaining a safe, clean, and welcoming environment.
• Operating in a high-volume setting with peak rush periods that require strong multitasking, active leadership, and a calm, solutions-focused approach.
• Maintaining strict Wendy’s brand standards, product quality, food safety, and overall cleanliness across the front counter, drive-thru, and kitchen.
• Recruiting, hiring, training, and scheduling staff; conducting regular coaching sessions to foster a positive, people-first working environment.
• Driving sales and maximizing profit by managing labor and food costs, minimizing waste, and enforcing strict inventory and cash controls.
• Cultivating a "guest-first" culture that ensures prompt, accurate, and friendly service; resolving customer feedback professionally.
• Managing product ordering, inventory par levels, shift reconciliations, safe deposits, and regulatory/brand compliance paperwork.

Requirements

• Minimum of 2 years of General Manager experience in a comparable restaurant brand (required).
• QSR or fast-casual experience preferred.
• Comfortable working in a fast-growing, evolving organization.
• Strong leadership skills with a hands-on, “can-do” attitude.
• Excellent communication and multitasking abilities.
• Highly collaborative with a strong work ethic.
• Guest-focused, upbeat, and engaging personality.
• Ability to lead, motivate, and develop high-performing teams.

Benefits

• Career Growth: Strong internal development and a "promote from within" philosophy.
• Comprehensive Training Program
• Financial & Security: Competitive compensation, 401(k) retirement plan, and Teammate Assistance Fund.
• Health & Balance: Benefits and flexible scheduling.

Pay

Salary Range: $62,491-$71,500

About Us

The Briad Group® is a rapidly expanding hospitality restaurant & convenience store organization with a diverse portfolio including Marriott and Hilton hotels, Wendy’s, Circle K & Dunkin franchises, rooftop lounges, and lifestyle shopping centers. Our goal is to create memorable experiences for both guests and team members by fostering a culture of excellence, innovation, and connection.