Wellness Supervisor
Dates of Employment: July 2026 start
Employment Terms: Full-time, year-round
Expected Hours: 40 hours per week; weekends, holidays included
About the Role
The Wellness Supervisor leads and manages the daily operations of the wellness program, massage treatment rooms, and fitness areas, ensuring exceptional guest/user experiences. This role guarantees service excellence, high-quality treatments, operational efficiency, and achievement of financial targets. Promotes a healthy, safe, and innovative environment that supports holistic well-being. The ideal candidate is detail-oriented, proactive, and passionate about creating memorable moments in a world-class setting.
Responsibilities
- Oversee the daily functioning of the wellness facility including fitness room, massage treatment rooms, and outdoor spa area (including a hot tub, cold plunge and sauna).
- Ensure that all services (treatments, classes, wellness sessions) meet brand and quality standards.
- Hands-on for all guest massage treatments and/or coordinating schedules, treatment booking, and staff availability.
- Handle guest requests, concerns, and special situations.
- Maintain a calm, safe and professional atmosphere throughout all facilities.
- Assist with other duties as required.
- Internal & External Collaboration:
- Internal Teams: Restaurant & Bar, Guest Relations, Spa/Fitness, HR, Reservations, Landscaping, Maintenance, Finance, and others.
- External Partners: Travel providers, tour guides, local artisans, wellness specialists, and other service vendors.
- Develop ongoing training programs focused on service excellence, wellness techniques and safety protocols.
- Ensure proper maintenance and cleanliness of treatment rooms, fitness area, equipment and wet areas; apply sanitation and hygiene protocols.
Requirements
- Licensed in the State of Colorado by having current certification with the MBLEx (Massage & Bodywork Licensing Examination) and having license on file with the DPO (Division of Professions and Occupations).
- Proficient in group yoga instruction; preferably certified with a 200-hour teacher training (YTT) certificate.
- 2-5 years in spa, fitness, or wellness management.
- Proven experience in leading service-oriented teams.
- Knowledge of sales, budgeting and operational control.
Qualifications
- Knowledge: Professionalism, integrity, warmth, and empathy.
- Skill: Exceptional communication and interpersonal skills. Strong leadership and organizational abilities. Commitment to service excellence and guest satisfaction. Familiarity with hospitality software systems (e.g., Skill or similar platforms).
- Ability: Problem solving, initiative, team-oriented leadership, adaptability, poise under pressure, and attention to detail.
Preferred Qualifications
- Bachelor’s degree in hospitality management, Tourism, Spa Management, Sports Science, Physiotherapy, or related fields.
- Additional certifications in wellness, holistic therapies, fitness, coaching or spa management.
Working Conditions
All offers of employment are contingent upon the successful completion of a reference check, employment and education verification, and a criminal conviction record check.
Pay
$70,000 gross annual salary
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee assistance program
- Life insurance
- Paid time off