Wellness Spa Director
At Heights Wellness Retreat, we believe every person is an unstoppable force in their own life—and wellness is the catalyst that makes that transformation possible. We're not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well-being intersect. Our Cloud 9 Experience is more than a promise—it’s a way of life.
About the Role
We're searching for a visionary Retreat Director to lead our team and elevate every guest's journey. This role offers the opportunity to bring a one-of-a-kind, affordable luxury franchise to the Michigan market, with access to serene and tranquil areas, best-in-industry equipment, and innovative therapies.
Responsibilities
- Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint.
- Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
- Deliver operational excellence by ensuring consistent adherence to Heights’ standards.
- Proactively recruit exceptional team members who align with our mission and culture.
- Lead all training and development for retreat members.
- Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
- Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
- Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
- Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
- Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
- Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
- Plan, prepare, and execute events to promote Heights Wellness in your area.
- Conduct the necessary marketing activities to drive leads.
Requirements
- Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills.
- Familiarity with a branded or franchise environment is preferred.
- Ability to lead and mentor therapists, consultants, and support staff, fostering a positive work culture.
- Experience ensuring operational excellence and adherence to brand standards in daily retreat operations.
- Ability to recruit and train team members, aligning with the retreat's mission and culture.
- Implement retention strategies, including growth plans and performance recognition.
- Manage scheduling, performance, and guest relations, focusing on exceptional service.
- Innovate guest journeys and enhance wellness experiences.
- Monitor KPIs and guest feedback to optimize performance and satisfaction.
- Conduct local marketing activities to drive leads and promote Heights Wellness.
Benefits
- Competitive salary and bonus opportunities based on performance.
- Retirement plan.
- Profit sharing.
- Paid time off.
- Employee discounts.
- Personal and career development, including comprehensive leadership training.
- Access to luxurious retreats and innovative therapies (e.g., Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology, Red Light Therapy, Guided Meditation).
- Digital work environment.
- Recovery technology usage.
- Best-in-the-industry heated, hydraulic, and vibroacoustic massage tables.
- Luxurious linens and high-quality products provided.
Schedule
Must be able to work varied hours, including weekends, evenings, and holidays.
About Heights Wellness Retreat
At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself.
Core Values
- Anything is Possible
- Lead with Heart
- Purpose over Pride
- Fiercely Obsessed with Success