Spa & Wellness Director

About the role

Four Seasons Hotel & Private Residences Nashville is seeking a Spa & Wellness Director to lead the strategic and operational success of our luxury spa and wellness facilities. This key leadership role is responsible for delivering exceptional guest experiences, inspiring a high-performing team, driving revenue growth, and ensuring the spa remains a premier wellness destination within the Nashville market.

Located in downtown Nashville’s SoBro neighbourhood, the property is the new social hub steps from music, sports and entertainment, offering vibrant restaurants, event spaces, a spa and rooftop pool with views of the Cumberland River and Riverfront Park, complemented by unparalleled Four Seasons service and warm Southern hospitality to inspire an authentic Music City experience.

Responsibilities

• Oversee all daily spa and wellness operations, ensuring exceptional service standards and operational excellence.
• Lead, develop, coach, and inspire a diverse team of spa professionals, fostering a culture of engagement and accountability.
• Ensure the delivery of personalized wellness experiences that exceed guest expectations.
• Maintain spa facilities, treatment rooms, and amenities to the highest standards of cleanliness, safety, and functionality.
• Develop and execute strategies to drive revenue growth, profitability, retail performance, and membership programs.
• Manage annual operating and capital budgets, forecasts, inventory controls, and financial performance reporting.
• Collaborate with Marketing and Public Relations teams to promote spa services, wellness offerings, and seasonal campaigns.
• Monitor industry trends and introduce innovative treatments, wellness concepts, and guest experiences.
• Ensure compliance with all health, safety, and regulatory requirements.
• Represent the spa and wellness program during VIP visits, media engagements, and special events.

Requirements

• Minimum 5 years of leadership experience within a luxury spa, wellness, or hospitality environment.
• Strong understanding of spa operations, wellness programming, retail management, and luxury guest service standards.
• Proven experience managing budgets, forecasting revenue, and driving business performance.
• Excellent leadership, communication, and team development skills.
• Passion for health, wellness, and creating exceptional experiences for guests and employees.

Benefits

• Competitive Salary and Comprehensive Benefits Package
• Excellent Training and Development Opportunities
• Complimentary Accommodation at Other Four Seasons Hotels and Resorts
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Medical, Dental, Vision, Life Insurance, and 401(k) Programs
• Paid Time Off and Holiday Pay
• Inclusive Employee Experience and Recognition Programs

Schedule

Full-Time Leadership Role Schedule flexibility required, including mornings, evenings, weekends, and holidays as business needs dictate.