Wellness Floor Associate

About the Role

The Wellness Floor Attendant is responsible for creating a welcoming and safe environment in the Wellness Center. This role supports members and guests by providing basic equipment guidance, maintaining cleanliness, and ensuring adherence to safety policies.

Responsibilities

• Greet and engage members and guests in a friendly, professional manner
• Provide basic orientation to fitness equipment and wellness center layout
• Monitor the wellness floor to ensure safe and appropriate use of equipment
• Enforce wellness center policies, including age guidelines and safety standards
• Maintain cleanliness of equipment and workout areas throughout shift
• Conduct regular walkthroughs to identify and report maintenance or safety concerns
• Respond appropriately to incidents and seek support when needed
• Assist in promoting wellness programs, classes, and services as appropriate

YMCA Competencies

• Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill a community need. Recruits volunteers and builds effective, supportive working relationships with them.
• People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative in developing others.
• Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning from one situation to another. Establishes goals, clarifies work, and participates in meetings.
• Personal Development Oriented: Accurately assesses personal feelings, strengths, and limitations, and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Requirements

• Friendly, approachable, and customer service–focused
• Basic understanding of fitness equipment preferred (training provided)
• Ability to communicate with individuals of all ages and abilities
• CPR/AED certification required within 30 days of hire
• Must be reliable and able to work independently

Physical Demands

• Required to physically perform demonstration of equipment and exercise
• Required to demonstrate physical stamina and agility, and to stoop, kneel, crouch, walk, run, and stand for extended periods of time
• Ability to react to emergency situations by quick movements, strenuous activity, and communicate in a noisy environment