Wellness Coordinator

About the role

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance the guests visit.

Responsibilities

• Schedule treatments, meet and greet guests, sell merchandise and check on Spa areas
• Maintain the Spa area in a spotless condition and maintain the common areas of the spa in between appointments
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising
• Handle guest complaints or problems immediately, ensuring guest satisfaction
• Communicate all of the above to management to ensure communication to all necessary departments
• Use good judgement and maintain discretion and diplomacy while performing job duties
• Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards
• Participate in all designated programs, meetings, and training

Qualifications

• Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry
• Ability to work in a fast-paced environment with an outgoing team
• Excellent communication style and skills
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience

Schedule

Part Time (15 - 25 hours per week)