Wellness Coordinator
The Lodge at Primland, Auberge Collection · Meadows of Dan, VA · 6 days ago
HealthcareFull-time
About the role
The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit.
Responsibilities
- Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas.
- Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments.
- Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
- Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
- Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
- Handle guest complaints or problems immediately, ensuring guest satisfaction.
- Communicate all of the above to management to ensure communication to all necessary departments.
- Use good judgement and maintain discretion and diplomacy while performing job duties.
- Participate in all designated programs, meetings, and training.
Qualifications
- Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
- Ability to work in a fast-paced environment with an outgoing team.
- Possess excellent communication style and skills.
- Prior customer service experience/luxury hospitality experience preferred.
- Combination of education and work experience.