Wellness Associate - State College (Part Time)

About the role

We are a people-focused medical cannabis organization dedicated to transforming lives through compassionate care and expert guidance. Our mission is to remove barriers to access, fight the stigma surrounding cannabis, and improve the well-being of our patients through the power of the plant. With a commitment to education, advocacy, and personalized support, we strive to make a meaningful impact in the communities we serve. Join Our Team Today! The Wellness Associate is our patient-facing position at the dispensary. They are responsible for accurately and compliantly dispensing medical cannabis to patients within the Medical Cannabis program. This position involves cash handling, POS operation, inventory management, order fulfillment, and front desk duties.

Responsibilities

• Ask relevant questions to determine the best medicine for the patients' concerns.
• Answer questions and provide general information and guidance for patients regarding policies and procedures as well as laws and regulations, communicating with sensitivity and respect.
• Work closely with management to resolve patient complaints, concerns, and issues.
• Assist with the overall cleanliness of the facility by cleaning workstations, restocking day storage, and cleaning the interior and exterior of showcases.
• Assist with daily and weekly inventory reconciliation.
• Maintain the highest level of patient and company confidentiality at all times.
• Provide excellent customer service to a wide spectrum of patients in a friendly, compassionate, and professional manner.
• Accurately and efficiently process patient transactions using POS system.
• Maintain up to date knowledge of all company products.
• Ensure that all duties are performed in accordance with company, safety, and sanitation standards.
• Maintain accurate inventory control and proper rotation.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year of retail experience preferred.
• Prior POS experience preferred; ability to learn POS system required.
• Successful completion of background check and drug screening required prior to start date (employment contingent upon passing).
• Ability to work a variety of shifts including days, nights, and weekends.
• Prolonged periods of walking and standing; must be able to lift and move up to 30 pounds at times.

Skills

• Excellent communication (verbal and written) and customer service skills.
• Demonstrated attention to detail and organizational skills with the ability to multi-task in a fast‑paced environment.
• Ability to maintain composure in stressful situations.
• Ability to recommend products to patients.
• Cannabis knowledge preferred (but not required).