Wellness and Intake Coordinator

Responsibilities

• Ensure company standards as a quality care provider through the delivery of excellent care and exceptional customer service.
• Conduct in-depth phone assessments to identify each client's unique care needs—from health conditions to emotional concerns. You'll ask the right questions and listen between the lines.
• Guide clients and families through our services, answer questions with clarity and kindness, and turn uncertainty into comfort and confidence.
• Schedule and conduct home visits for new and returning clients.
• Conduct in-home supervisory visits every 30 and 60 days.
• Update care plans and make necessary revisions as needed.
• Conduct home safety assessments to help maintain a safe environment for clients.
• Supervise, teach, and orient caregivers in accordance with agency guidelines and regulatory standards.
• Participate in the supervision of caregivers and recognize outstanding performance.
• Identify caregiver performance issues and address them appropriately.
• Co-manage the caregiver training program.
• Participate in quality assurance evaluations of the services provided to clients.
• Perform related duties and responsibilities as assigned by the management team.
• Be willing to assist with the two-step PPD testing program as needed.

Requirements

• Degree in Social Work, Nursing or a related field from an accredited school; a minimum of five years of experience is preferred.
• Dementia care experience preferred.
• Sales experience preferred.
• Goal-oriented team player.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to prioritize workload effectively.
• Must maintain an annual TB test.
• Able to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
• Strong organizational skills, attention to detail, and the ability to delegate appropriately.
• Self-motivated team player who can work independently while following agency policies and procedures.
• Able to identify and analyze complex personnel and operational issues, recommend solutions, and implement appropriate actions.