WellFit Monitor

Position Summary

The WellFit Monitor serves as a frontline representative of the WellFit Department, providing exceptional customer service and operational support to residents and guests. This role is responsible for validating member and guest participation, supporting day-to-day fitness center operations, monitoring facilities for safety, and ensuring a welcoming and professional environment consistent with the mission and values of Sun City Lincoln Hills Community Association.

Essential Duties and Responsibilities

• Provide exceptional customer service by welcoming residents and guests, verifying eligibility, facilitating check-ins, issuing and tracking locker and equipment keys, and assisting with resident ID cards, guest passes, class registrations, personal training appointments, pool reservations, and general facility inquiries.
• Support daily WellFit operations by opening and closing facilities, operating POS systems for program, retail, and concession sales, accurately handling cash transactions, balancing drawers, preparing reports, maintaining lost-and-found records, and ensuring facility signage and promotional materials remain current.
• Monitor fitness, wellness, and aquatic areas to promote a safe and positive environment; respond to emergencies in accordance with established procedures, maintain CPR and First Aid readiness, and promptly report safety concerns, incidents, and equipment issues.
• Maintain the cleanliness, organization, and presentation of fitness, front desk, and retail spaces; restock facility and office supplies; and troubleshoot basic office equipment while reporting maintenance needs and equipment concerns.
• Collaborate with team members to ensure consistent facility coverage, assist with front desk and pool monitor assignments as needed, follow department scheduling procedures, and contribute to a professional, welcoming, and team-oriented work environment.

Qualifications

• High School Diploma or GED.
• Ability to obtain CPR and First Aid certifications within 90 days of hire.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer skills and ability to learn POS and scheduling software.
• Previous cash handling experience preferred.
• Customer service, recreation, fitness, hospitality, or front desk experience preferred.

Physical Requirements & Work Environment

• Ability to communicate clearly and effectively, both verbally and in writing, and to interact professionally with residents, guests, and coworkers from diverse backgrounds.
• Regularly sit, stand, walk, and move throughout fitness centers, aquatic facilities, locker rooms, and community spaces.
• Able to lift, carry, push, or pull up to 25 pounds.
• Exposure to varying weather conditions, including heat, cold, wind, and rain, as well as humidity, aquatic chemicals, and varying noise levels.
• Ability to remain professional, friendly, and focused in a fast-paced environment with frequent interruptions, changing priorities, and regular resident and guest interaction.
• Availability to work flexible schedules, including evenings, weekends, holidays, and occasional extended hours.

Why Join Sun City Lincoln Hills?

• Opportunity to work in a premier active adult community.
• Friendly and supportive team environment.
• Engaging workplace focused on health, wellness, and customer service.
• Meaningful role serving residents and guests every day.

Benefits

• Access to a robust Employee Assistance Program through NexGen EAP, providing counseling, mental health support, financial advising, and more.
• Participation in a 401(k)-retirement plan after 30 days, with employer matching up to 4% beginning after one year.
• Flexible Spending Account.
• Up to nine paid company holidays per year (based on schedule).
• Sick leave accrued at one hour for every 30 hours worked, up to a maximum of 80 hours.

Equal Employment Opportunity and Accommodation

Sun City Lincoln Hills Community Association is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, protected medical conditions (including those defined under state or local law), reproductive health decision making, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable California laws. Applicants and employees may request accommodation related to disabilities; sincerely held religious beliefs; needs arising from domestic violence, sexual offenses, or stalking; pregnancy, childbirth, or related medical conditions; or any other protected reason, unless doing so would create an undue hardship.