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Here is the clean, semantic HTML fragment for the **Customer Success Manager** role (inferred from the product-focused content, though the actual job title wasn't provided in the raw text):

We’re looking for a Customer Success Manager to help our users achieve compliance and get the most out of CookieYes. You’ll be the bridge between our customers and our product, ensuring smooth onboarding, adoption, and long-term satisfaction.

About the role

As a Customer Success Manager at CookieYes, you’ll own the post-sales journey for a portfolio of customers—from small businesses to large enterprises. You’ll work closely with our sales, support, and product teams to drive value, reduce churn, and identify upsell opportunities. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about privacy and compliance.

Responsibilities

• Onboard new customers, guiding them through setup, configuration, and best practices for cookie consent management.
• Proactively monitor customer health metrics (e.g., adoption, usage, support tickets) and intervene to prevent churn.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and training sessions to ensure customers achieve their compliance goals.
• Collaborate with product and engineering teams to relay customer feedback and advocate for improvements.
• Identify expansion opportunities (e.g., upgrades, add-ons) and work with sales to drive revenue growth.
• Serve as the voice of the customer internally, sharing insights to shape product roadmaps and marketing strategies.
• Maintain a deep understanding of privacy regulations (GDPR, CCPA, etc.) and how they impact our customers.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role, preferably in SaaS or compliance/privacy tech.
• Strong technical aptitude: ability to learn and explain complex software (e.g., cookie scanning, script blocking, consent logs).
• Excellent communication skills, with experience presenting to both technical and non-technical stakeholders.
• Proactive problem-solver with a data-driven mindset (e.g., tracking NPS, churn risk, upsell potential).
• Familiarity with tools like CRM (HubSpot, Salesforce), analytics (Google Analytics, Mixpanel), and support platforms (Zendesk, Intercom).
• Passion for privacy, compliance, or digital rights—bonus if you’ve worked with cookie consent tools or GDPR/CCPA projects.

Benefits

• Remote-first work environment with flexible hours.
• Competitive salary + performance bonuses.
• Health insurance (medical, dental, vision) and retirement savings plan.
• Annual learning stipend for courses, books, or conferences.
• Opportunity to shape the future of privacy tech in a high-growth startup.

Pay

£45,000–£65,000 per year (or equivalent in local currency), depending on experience and location.