Welfare & Student Finance Manager

About the role

This role is offered on a full-time, permanent basis. The Welfare & Student Finance Manager (Advice & Guidance Lead) is responsible for leading the delivery of high-quality, impartial welfare advice, guidance, and financial support services across the College. The postholder will ensure learners, particularly those who are vulnerable, care-experienced, estranged, or facing financial hardship, can access timely support that promotes participation, achievement, wellbeing, and progression.

Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued. You will be joining a dynamic and supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches. You will also line manage a team of Welfare Advisers, supporting their professional growth and contributing to the overall success of the department.

About You

We are seeking an experienced and passionate Welfare & Student Finance Manager to lead the delivery of welfare advice, guidance and financial support services across the College. You will manage a team of Welfare Advisers, oversee support for vulnerable and care-experienced learners, and ensure learners can access the financial, practical and wellbeing support they need to succeed. Working closely with internal and external partners, you will play a key role in removing barriers to learning and improving learner outcomes.

Qualifications

• Experience of managing student support services
• Supporting vulnerable learners
• Working collaboratively with external agencies
• Knowledge of bursary funding, learner support schemes and safeguarding practices within Further Education is desirable

Benefits

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development