WELFARE MANAGEMENT SYSTEM (WMS) PROJECT SPECIALIST

Job Summary

The IT Project Specialist will manage and coordinate WMS-related technology projects and implementation activities to support agency operations, ensuring service continuity and project objectives.

Responsibilities

• Manage multiple concurrent initiatives impacting more than 20,000 WMS users citywide
• Ensure projects are completed in accordance with operational, technical, and business requirements
• Plan, coordinate, and oversee WMS-related technology projects and implementation activities
• Develop project schedules, implementation plans, milestones, and deployment strategies
• Track project deliverables, dependencies, risks, and implementation issues and develop recommendations
• Coordinate testing, deployment, validation, and post-implementation activities to ensure operational readiness and successful transition to support teams
• Provide project status updates, implementation progress reports, and issue escalation documentation to management and stakeholders

Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

Preferred Skills

• Experience supporting the Welfare Management System (WMS) and its supporting technologies
• Experience coordinating technology projects, infrastructure implementations, and enterprise deployment initiatives within a large-scale IT environment
• Experience planning and coordinating agency relocations, office restacks, workstation deployments, and technology deployment activities
• Experience working with structured cabling vendors, security vendors, audiovisual vendors, telecommunications providers, and technical support teams
• Experience collaborating with New York State ITS, OTDA, vendors, and business stakeholders to support enterprise technology initiatives and operational projects
• Experience supporting enterprise printer modernization efforts, equipment refresh programs, and technology deployment initiatives
• Strong project coordination, planning, organizational, and time management skills
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Knowledge of Unix/Linux operating systems, preferably SUSE Linux, including enterprise system administration concepts
• Familiarity with Unisys mainframe-connected environments, distributed computing infrastructures, and enterprise systems integration
• Experience using IT Service Management (ITSM) platforms, such as ServiceNow, NYS-ITSM, or similar systems, to manage incidents, service requests, and operational activities
• Ability to manage multiple concurrent projects, operational priorities, and technology initiatives in a fast-paced, enterprise environment

Hours/Shift

9:00AM – 5:00PM and after hours/weekends, if required.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.