Welcome Team Receptionist - Bilingual

About the role

One Community Health (OCH) is seeking a detail-oriented front desk receptionist to join our Welcome Team at the White Salmon, Washington clinic location. This Welcome Team position is responsible for a wide range of clerical and administrative tasks, including patient registration, appointment scheduling, and answering patient phone calls. At OCH, we believe that everyone deserves access to top-notch healthcare, and we're on a mission to make that happen. Join our team and embark on an incredible journey where every day is a chance to learn, grow, and make a real impact on your community. Let's create a healthier, happier world, one patient at a time!

Responsibilities

• Perform patient registration, including checking patients in and obtaining demographic and billing/insurance information.
• Schedule and confirm appointments, ensuring efficiency and accuracy.
• Receive patient payments and maintain accurate records.
• Answer and screen telephone calls, delivering messages in a timely manner.
• Provide excellent customer service.

Requirements

• Fluent bilingual in English and Spanish.
• Comfortable multitasking in a fast-paced environment.
• Experience in a customer service setting.
• Effective communication skills and experience with multi-line telephones.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• High school graduate or G.E.D.

Qualifications

• Knowledge of medical terminology.
• Post high school education in office/clerical coursework.
• Experience working in the medical industry or a call center environment.
• Experience working with low-income, multi-ethnic populations.

Benefits

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO) annually, plus 6 paid holidays!
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Pay

Compensation Hourly/Non-Exempt: Starting at $23.00-$23.75 per hour, increased depending on experience. Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

Schedule

The schedule for the Welcome Team Receptionist position is Monday through Friday from 6:45 AM to 3:45 PM at our clinic in White Salmon, WA.