Welcome Team Receptionist - Bilingual

About the role

Join the One Community Health Welcome Team as a Receptionist! As the first point of contact for our valued patients, you’ll play a vital role in providing exceptional service and creating a welcoming, seamless experience. This is a full-time position located at our clinic in The Dalles, Oregon.

Responsibilities

• Efficiently check-in patients, collect demographic and billing/insurance information.
• Schedule and confirm appointments with precision and accuracy.
• Receive patient payments and maintain accurate records.
• Answer and screen telephone calls, deliver messages promptly, and provide excellent customer service.
• Handle patient complaints, address billing inquiries, and take on self-directed projects as assigned.

Requirements

• Fluent bilingual in English and Spanish.
• 1 year of customer service-related experience.
• Comfortable multi-tasking in a fast-paced environment.
• Effective communication and ability to use multi-line telephones.
• Experience with Microsoft Office applications: Word, Excel, Outlook.
• High school graduate or G.E.D.
• Cash handling experience in retail or office setting.

Preferred Qualifications

• Knowledge of medical terminology.
• Post-high school education in office/clerical coursework.
• Experience working in a telephone call center environment.
• Experience working with low-income, multi-ethnic populations.

Benefits

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
• 6 paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts
• Employee Wellness Events & Team Challenges
• Local Gym Membership Discounts

Pay

Hourly/Non-Exempt: $21.00-$21.75 per hour

• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
• Weekend Differential: This position receives base hourly pay along with an extra $10.00 for each hour worked on weekends (Saturday and Sunday).