Welcome Desk Receptionist

About the role

The Customer Service Representative (CSR) at David’s Bridal is responsible for delivering a consistent Five-Star Customer Service Experience. Reporting to the Store Manager and working closely with the Operations Supervisor/Manager, the CSR supports various functions including the welcome desk, cash wrap, inventory management, and daily store routines.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and concisely, adapting your style to suit the customer's needs through problem-solving and excellent phone skills.
• Manage customer flow using all systems to deliver a Five-Star Customer Service experience.
• Maintain all service vows, including being prepared, welcoming, meeting the needs, and being there for all customers.
• Proactively address customer concerns with confidence, escalating when necessary.
• Promote alteration services and personalization options, contributing to the store's success.
• Maintain high standards of dress and physical fitness to support a flawless shopping experience.
• Respond promptly to customer inquiries, providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, processing orders, receiving merchandise, and ensuring first-quality standards.
• Aid in cash wrap transactions with accuracy.
• Support all sales promotions and visual updates.

Requirements

High school diploma or equivalent, with 1-2 years of prior retail experience in an apparel, service, or specialty store environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and attention to detail skills.
• Knowledge of retail operations and customer service best practices.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, team bonus, dayforce wallet, and early pay.
• Generous Team Member discount after the first pay period.
• Health insurance options, including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. The base pay range of $15-18/hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part-time schedule available.