Welcome Desk Attendant-Bi-lingual

Essential Duties And Responsibilities

• Ensure the most enjoyable experience for all Red Shield Englewood Corps Community Center visitors.
• Provide customer service contact for visitors entering the facility and answer questions as needed.
• Maintain information material to ensure that visitors have access to needed material.
• Maintain awareness of all Red Shield center and programs in order to share information to guests and visitors.
• Greet guests and visitors enthusiastically and cheerfully.
• Be the primary phone-answering agent. Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs.
• Maintain all public and restricted areas in a neat and clean fashion.
• Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to Corps Officer or Administration staff.
• Aid and direct visitors in moving about the facility to avoid crowded conditions and maximize service efficiency.
• Report any suspicion of Child Abuse to the Corps Officer or Administration Staff.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
• Notify security of any problems in registration area.
• Perform other duties as assigned.

Reporting Relationships

• This position reports to the Corps Officer.

Performance Measures

• Timeliness and accuracy of accomplishing assigned goals will be reviewed.
• An evaluation of how effectively service is provided will be conducted.
• A 30, 60, and 90-day performance review will be conducted.

Education/Experience

• A high school diploma or GED is required.
• Bilingual - Spanish is preferred.
• One year of experience in customer service with administrative duties.
• Experience with a computer based work environment preferred, such as Word, Excel, PowerPoint and Outlook or Lotus Notes.

Job Limitations

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Marketing Manager informed of all critical issues relating to their area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

Physical Demands/Work Environment

• This position is required to do moderate physical work.
• The work environment for this position includes a community center environment with a medium to high noise level.
• Must be able to lift and carry 50 lbs.

Competencies

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• A professional style that is responsive to guest’s expectations/needs/concerns.
• A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.
• Attentive to and work appropriately with culturally and socio-economically diverse client population.
• The ability to deal with challenging customer situations.
• An ability to multi-task and remain calm under pressure.
• Knowledge of the Army’s history, mission, and structure, as well as its services, policies and procedures.
• An understanding of customer service, the principals of guest relations and security protocols.
• A willingness to promote the mission of The Salvation Army and see the integration of Christian faith and services in a community center setting.