Welcome Desk Attendant

Essential Duties And Responsibilities

• Greet members and guests enthusiastically and cheerfully.
• Answer all incoming calls quickly and politely, able to answer basic questions about facility wide events and programs.
• Maintain information material to ensure that customers have access to needed material.
• Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers.
• Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.
• Aid and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency.
• Assist in filing client records and keeping all information current and maintained.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
• Notify security of any problems in registration area.

Maintenance and Safety

• Maintain all public and restricted areas in a neat and clean fashion.
• Remove trash and debris, vacuum and sweep, dust and wipe down counter tops.
• Secure the Point of Sales area at the close of shift.

Relationships

• Acts as a representative of The Salvation Army and its mission.

Performance Measures

• Timeliness and accuracy of accomplishing assigned goals.
• An evaluation of how effectively service is provided.

Education/Experience

• High school diploma or GED required.
• 1 year of experience in customer service with data entry duties.
• Experience with a computer-based work environment.
• Familiarity with Web based, and smart phone application preferred.

Competencies

• Willingness to promote the mission of The Salvation Army and see the integration of Christian faith and services in a community center setting.
• A professional style that is responsive to guest’s expectations/needs/concerns.
• A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.
• The ability to deal with challenging customer situations.
• An ability to multi-task and remain calm under pressure.
• Knowledge of the Army’s history, mission, and structure, as well as its services, policies and procedures.
• Knowledge of registration and welcome desk operations.
• An understanding of customer service, the principals of guest relations and security protocols.

Position Limitations

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Marketing Manager informed of all critical issues relating to their area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

Physical Demands/Work Environment

• Required to do moderate physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• At times they will be expected to participate in community center activities.
• The work environment for this position includes a community center environment with a medium to high noise level.
• This employee may be required to drive on occasion.
• Must be able to lift and carry 50 lbs.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.