Welcome Desk Attendant

Job Summary

To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere.

Summary Of Essential Functions

• Attract and Retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization
• Greet and check in members with sincere hospitality and effective communication skills
• Have general knowledge of the club, amenities, programs, and useful information about the area
• Handle and record cash and non-cash transactions
• Provide exceptional customer/guest service and act in a friendly/helpful manner at all times
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation
• Handle credit card/cash transactions
• Take member reservations for tennis, squash and racquet courts
• Other duties as assigned

Knowledge/Skills Required

• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/skills with a friendly, enthusiastic, and helpful demeanor
• Understanding of court reservation systems
• Must be 18 years or older and have high diploma or GED
• Must possess basic computer/data entry skills
• Obtain CPR certification within 30 days of hire through company training
• Knowledge/Skills Preferred:
• Prior high-end health club/hospitality or related industry experience
• Prior credit card/cash handling
• Understanding of court reservation systems
• Bilingual a plus

Required Abilities

• Physical Activity:
• This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time.
• Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.
• Expressing or exchanging ideas by means of the spoken word.
• Involves activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly.
• Requires the ability to receive detailed information through written and oral communication.

Physical Requirement

• Walking and standing are required daily.
• Erecting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects.
• In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.

Visual Requirement

• This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.

Working Conditions

• Involves typical office or administrative work and member indoor and outdoor activity.