Welcome Coordinator

Core Responsibilities

• Welcome patients and guests
• Conduct visit check-in and assist patients with required forms
• Collect co-pays
• Update patient information and make changes in electronic medical record platform
• Schedule/reschedule appointments within electronic medical records platform
• Manage phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manage faxes in the electronic fax platform
• Maintain the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• A high level of integrity
• Someone who embodies being "Oaky"

Why Oak Street Health?

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Anticipated Weekly Hours 40
• Time Type Full time
• Pay Range The Typical Pay Range For This Role Is $17.00 - $25.65