Welcome Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

The Welcome Coordinator at Oak Street Health creates an inclusive environment for anyone who walks through our doors and makes a positive first and last impression on our patients. As the face of our clinic and the glue that keeps our center operations efficient, Welcome Coordinators perform various administrative tasks that allow our broader teams to deliver an unmatched patient experience, the best care, and make Oak Street a great place to work.

Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, and handling administrative tasks including fax and mail distribution. They are expected to be friendly and highly flexible, and are part of our Service Team, reporting to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Requirements

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Qualifications

• Experience in a customer service setting strongly preferred
• Some college preferred

Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• Embodies being 'Oaky': radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, being relentlessly determined

About Oak Street Health

Oak Street Health is on a mission to 'Rebuild healthcare as it should be,' providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered in our patients' communities and focused on quality of care over volume of services. With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation and sick time
• Investment/retirement 401K match options
• Health insurance, vision, and dental benefits

Pay

The typical pay range for this role is $17.00 - $25.65 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Schedule

• Full time
• 40 anticipated weekly hours