Welcome Center Wellness Representative

Job Summary

Under the supervision of the Membership Director, Welcome Center Representative is responsible for providing a welcoming, engaging, and safe atmosphere for current and prospective members. Welcome Center Representative will support the onboarding process of new members providing a means to achievement, belonging and character connections for all. These team oriented engagement specialists will value ease of business for our membership and will contribute to achievement of membership and financial objectives to help drive impact. Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility.

Job Function: Program/Department Responsibilities

• Engage members by creating a welcoming environment
• Provide resources to foster goal achievement
• Use Listen First skills to communicate Y offerings/opportunities that align with member interests
• Use Get Going and everyday conversation to build the capacity of Healthy Living (Y’s Diabetes Prevention Program, Livestrong, etc), Membership, Programming, Personal Training and all that our Association has to support communities in their pursuit of well-being
• Able to demonstrate safe use of all basic fitness equipment
• Be alert to safety factors and potential hazards

Requirements

• Consistently positive, helpful and empathetic demeanor
• Multi-task oriented, flexible, takes initiative
• Effective communication and organizational skills
• Minimum 18 years of age
• High School diploma or equivalent
• Customer service and fitness experience
• Word, PowerPoint, Excel experience
• CPR/AED certified
• Ability to lift and carry at least 45 pounds
• May be required to stand for extended periods of time

Physical Requirements

• YMCA COMPETENCIES (Leader): Mission Advancement, Collaboration, Operational Effectiveness, Personal Growth

Education/Experience/Physical Requirements

• Consistently positive, helpful and empathetic demeanor
• Multi-task oriented, flexible, takes initiative
• Effective communication and organizational skills
• Minimum 18 years of age
• High School diploma or equivalent
• Customer service and fitness experience
• Word, PowerPoint, Excel experience
• CPR/AED certified
• Ability to lift and carry at least 45 pounds
• May be required to stand for extended periods of time