Welcome Center Team Lead (North Austin)

Responsibilities

• Responsible for opening and closing operations.
• Leader of a member-focused culture and model relationship-building skills in all interactions.
• Acts as a shift supervisor.
• Maintains data integrity of the membership database.
• Verifies current membership status and assists members with renewals and changes as needed.
• Provides tours of the facility to prospective members.
• Maintains the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
• Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
• Lead the Y's mission, vision, and values with program participants, members, staff, and guests by example.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Aid in training new welcome center staff.
• Supports logistics for welcome center staff meetings and training.
• Completes all other duties as assigned.

Requirements

• Minimum of 18 years of age with a high school degree or equivalent.
• Customer service or sales experience.
• Bilingual skills, particularly in Spanish, are a plus.
• Able to work a flexible schedule, including weekends.

Qualifications

• Team Player: Work collaboratively with others and support a positive team environment.
• Communicates Effectively: Clearly convey ideas, instructions, and information in both verbal and written forms, adjusting messaging to suit different audiences and ensuring understanding.
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
• Customer Focused: Anticipates needs and ensures quality, member-centered service.
• Drive Results: Consistently achieve results, even under challenging circumstances.
• Manage Ambiguity: Operate effectively, even when things are uncertain, or the way forward is unclear.

Skills

• Skill in customer service or sales.
• Bilingual skills, particularly in Spanish, are a plus.

Benefits

• Flexible schedule to help drive impactful results.

Pay

• Details on pay are not specified in the job posting.

Schedule

• The role requires a high level of interaction with members, staff, and the community to create a welcoming environment, support retention efforts, and promote programs and services.