Welcome Center Team Member (Northwest)

Why Your Role Matters

Our Welcome Center Team is the heart of the facility! Welcome Center Team Members are information specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building. As a Welcome Center Team Member, you are the front‑line support for members, helping ensure they are satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey toward well‑being and health.

How You Will Make An Impact

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and perform key‑holding duties.
• Provide excellent service to members, guests, and program participants in person and on the phone, contributing to member retention.
• Deliver cause‑driven tours to potential new members and use “Listen to First” skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Stay informed of all branch activities and schedules to provide exceptional member service.
• Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved issues.
• Reconcile end‑of‑shift money received through the sale of memberships, merchandise, mini‑camps, and program registrations.
• Promote the YMCA’s character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y’s mission, vision, and values with program participants, members, staff, and guests.
• Serve as an ambassador of the Y’s work and culture, acting as the ultimate storyteller of who we are as an organization and brand.
• Complete other duties as assigned.

Schedule

Midday, evening, and weekend shifts.

What You Bring To The Y

• Minimum age of 16 years.
• Experience in customer service.
• Bilingual (English and Tamil) candidates are preferred.
• Team player with a positive, service‑oriented attitude and ability to work well with others.
• Organized, able to prioritize tasks, and handle multiple assignments.
• Strong listening skills for understanding and meaning.
• Effective written and verbal communication.
• Commitment to fostering a culture of inclusion and belonging, leveraging differences as strengths.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.