Welcome Center Team Member (Springs)

What You Bring To The Y

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual (English and Spanish) candidates are preferred.
• You are a team player with a positive, service-oriented attitude and can work well with others.
• You are organized, able to prioritize tasks, and handle multiple assignments.
• You listen for understanding and meaning.
• You speak and write effectively.
• You foster a culture of inclusion and belonging.
• You leverage people's differences as strengths.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children.

How You Will Make An Impact

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Complete other duties as assigned.