Welcome Center Specialist | Part-Time | Acrisure Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves world-class venues and iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About the Role

The part-time Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex, located at Acrisure Arena. This role plays a key role in delivering a positive, organized, and welcoming experience by supporting daily Iceplex operations, assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events. Ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment.

About The Venue

Acrisure Arena is a premier 11,000+ capacity venue in the greater Palm Springs area of Southern California, hosting the biggest artists and acts. Designed specifically for hockey and made for concerts, it provides top-tier hospitality, artist amenities, and modern music and sports experiences to the Coachella Valley.

Responsibilities

• Greet guests and provide a welcoming, professional first impression.
• Serve as a point of contact for guest questions regarding schedules, programs, and policies.
• Assist with check-in for public skating, classes, leagues, camps, and events.
• Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
• Manage skate and equipment rentals, including sizing, intake, and return procedures.
• Communicate Iceplex policies and procedures clearly and professionally.
• Support birthday parties, special events, and in-venue programming.
• Work collaboratively with Iceplex staff, coaches, and operations teams.
• Maintain a clean, organized, and professional Welcome Center environment.
• Support food and beverage service and sales as needed.
• Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
• Follow all Iceplex policies, procedures, and safety standards.
• Attend required training sessions and staff meetings.
• Other duties as assigned.

Requirements

• 1-2 years of customer service experience required.
• Experience working in a sports, recreation, hospitality, or entertainment environment preferred.
• Experience working in an ice rink or sports facility is a plus.
• Experience with youth sports programs is a plus.
• Comfortable handling electronic transactions.
• Strong communication and interpersonal skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Ability to work in a cold environment typical of an ice rink.
• Must be available to work evenings, weekends, and holidays as required.

Benefits

• 401(k) Savings Plan and 401(k) matching.

Pay

$20.00 per hour.