Welcome Center Representative Merrimack YMCA

Position Summary

The Welcome Center Representative plays a vital role in shaping the member and guest experience. Reporting to the Director of Membership at the Merrimack Branch, this individual serves as the face of the Y—greeting, engaging, and supporting all who enter our doors. The role requires excellent communication skills, a friendly and professional demeanor, strong attention to detail, and the ability to work independently and as part of a team.

Qualifications

• Minimum age: 18 years
• Current certification in Red Cross First Aid and Adult CPR/AED (available through the Y)
• Strong computer and communication skills
• Able to work a consistent schedule, including all assigned shifts regardless of weather
• Must be able to lift up to 50 lbs
• Commitment to inclusion and ADA compliance
• Outgoing, dependable, and mission-driven personality
• Reliable transportation

Essential Attributes

• Buils genuine relationships with members and coworkers
• Maintains professionalism, confidentiality, and composure in a variety of situations
• Adapts easily to changes in routine or unexpected challenges
• Shows initiative and follows through on responsibilities
• Possesses a team-first mindset and a desire to serve

Our Culture

• We are welcoming: we are open to all.
• We are a place where you can belong and become.
• We are genuine: we value you and embrace your individuality.
• We are hopeful: we believe in you and your potential to become a catalyst in the world.
• We are nurturing: we support you in your journey to develop your full potential.
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.