Welcome Center Coordinator

Job Summary

This role serves as the primary point of contact for all visitors to the Opportunity Campus, ensuring a welcoming and professional experience. In addition, the position is responsible for coordinating community usage of designated meeting spaces, managing scheduling, and supporting events to foster strong community engagement.

Essential Functions

• Greet and assist all visitors, ensuring a positive and professional first impression.
• Maintain visitor logs and ensure compliance with campus security protocols.
• Provide information about campus facilities, programs, and events.
• Coordinate with internal teams to prepare for scheduled visits and tours.
• Manage scheduling and reservations for community meeting spaces.
• Serve as liaison between community groups and campus staff to facilitate smooth operations.
• Monitor usage and maintain records of community engagement activities.
• Maintain accurate calendars for space usage and visitor appointments.
• Aid with event logistics, including signage, refreshments, and technology setup.
• Prepare reports on visitor traffic and community space utilization.
• Perform other duties as assigned.

Minimum Qualifications

• Required Skills:
• Education: High school diploma or equivalent; associate degree preferred.
• Experience: 2+ years of experience in customer service, hospitality, or administrative roles.
• Knowledge / Skills: Strong interpersonal and communication skills; ability to manage multiple tasks and prioritize effectively; proficiency in scheduling software and Microsoft Office Suite; strong organizational skills with attention to detail in tracking reservations, visitor data, and space utilization; ability to anticipate needs and proactively address scheduling conflicts, visitor concerns, or operational issues; skill in building and maintaining positive relationships with diverse populations, including community partners, program participants, and internal teams.