Welcome Center Coordinator

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus.

About the role

The Welcome Center Coordinator is responsible for the daily operation of the Enrollment Welcome Center. This person ensures a superlative visit experience, creates an essential first impression that aligns with the College's enrollment goals, and provides administrative support to the Office of Financial Aid.

Responsibilities

• Provides excellent customer service
• Oversees the daily operational management of the Welcome Center, including workflow management and service quality control
• Establishes and maintains a strong service-oriented culture among student guides, modeling expectations for hospitality, communication, and engagement
• Manages stock of supplies for visitors (refreshments and marketing materials)
• Coordinates logistical execution of visit programs and enrollment events, ensuring accurate data capture and material readiness
• Fields and coordinates student interview inquiries
• Maintains accuracy of visitor and event records within Slate, including routine audits and reconciliation
• Provides recurring summaries of visitor volume, call trends, and frequently asked questions to Enrollment leadership
• Documents and updates Welcome Center procedures and training materials
• Supports the student worker program to develop and maintain tour performance and foster a welcoming environment
• Collaborates with Enrollment leadership on the tracking of printed materials and resources
• Interacts with campus representatives to ensure appropriate participation in and support of campus visit programs
• Provides event and project support to Enrollment staff
• Provides cross-trained administrative support and surge coverage for the Office of Financial Aid during high-volume periods and staff absences
• Performs other job-related duties and special projects as assigned

Requirements

• Associate’s Degree preferred
• Excellent data entry, typing, and word processing skills
• Proficiency in Microsoft Office/Google Suite and virtual conferencing platforms (e.g., Zoom, Teams)
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills
• Ability to work independently
• Comfort using databases
• Ability to lift up to 50 pounds

Core Competencies

• Ability to maintain cooperative working relationships with students, staff, faculty, campus partners, visitors, and the general public
• Ability to communicate effectively and express ideas clearly both orally and in writing for diverse public audiences
• Ability to independently plan, problem solve, and take action within established policies, procedures, and guidelines
• Ability to adapt as institutional needs and priorities shift
• Communicate with all constituencies with a friendly demeanor and with attention to managing conflict and high-stress situations

Schedule

• Full-time, non-exempt, fully in-person position
• Weekly hours: 35
• Occasional weekend work is required

Pay

The Welcome Center Coordinator hourly range is $22–$23 per hour.

Benefits

To review our generous benefits options, please review our detailed information or check out Benefits at a Glance.