Welcome Center Associate (FT, 30 hrs $15.00/hr)

About the role

The Southern District YMCA located in Exeter is looking for an energetic, outgoing, customer service driven individual to join our Welcome Center Team. This is a great opportunity where you will greet members and serve as the primary point of contact for all information inquiries.

Responsibilities

• Provide excellent customer service to members, guests, and program participants both in person and by phone.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required and respond to emergencies as necessary.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Knowledge of computers.
• Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Ability to walk, stand and sit for periods of time.
• Position may require bending, leaning, kneeling.
• Ability to speak concisely and effectively communicate needs.
• Must be able to lift and carry food and supplies weighing up to 25 pounds.