Welcome Center Agent

About the role

Join the #1 hospital in Wisconsin! We are seeking a Welcome Center Agent to:

• Address first call resolution for customers needing information, or assisting with general inquiries pertaining to services that UW Health provides.
• Initiate a smooth transition for patients entering the UW Health system.

Qualifications

• An Associate's Degree or Bachelor’s degree in Business Administration, Healthcare, or other related field.
• A High School Diploma.
• Prior experience working in scheduling, registration, or a call center.
• Previous experience using Epic Cadence And Prelude Software.

Benefits

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Work Schedule

80% FTE position, 32 hours per week. Shifts will be scheduled Monday - Friday, 8:00 am - 4:30 pm, with Tuesday off. Hours may vary based on the operational needs of the department.