Weekend Receptionist

Hertford Rehabilitation and Healthcare Center, located in Hertford, NC, is a Long Term Care facility that provides quality care to its residents. Join a growing team of successful, happy caregivers who are valued and appreciated.

Summary

The Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. Duties include answering incoming calls, directing calls to the appropriate persons, handling mail distribution, and supporting multiple departments with general office and clerical tasks.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greet and direct all visitors to the facility, ensure that all visitors sign‑in, and refuse entry when necessary.
• Report suspicious behavior to the supervisor on duty.
• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
• Receive, sort and forward incoming mail.
• Coordinate the pick‑up and delivery of express mail services.
• Report all resident concerns to the appropriate department head.
• Maintain a list of all residents by name and room number, staff extension numbers, and key personnel.
• Handle sensitive information regarding residents and other facility matters with professionalism and confidentiality.
• Work in an organized fashion and keep the lobby and workstation clean and free of hazards at all times.
• Report all hazardous conditions, damaged equipment, and supply issues to the supervisor.
• Communicate and interact effectively and tactfully with residents, visitors, families, peers, and supervisors.
• Attend and participate in departmental meetings and in‑services as directed.
• Respond to special requests made by residents and family members.
• Perform basic office and clerical functions as needed.

Benefits

• New competitive wages
• New added bonuses and perks
• Employee discounts