Weekend RECEPTIONIST (71703)

Responsibilities

• Messes and greets all new residents to facility; explains and orients residents to facility services.
• Solves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Serves as role model to foster superb customer service.
• Completes clerical work for administrative and facility personnel.
• Opens, delivers, and forwards mail;
• Transcribes materials;
• Records appointments and meetings for administrative staff;
• Filings necessary documents;
• Answers telephone and directs caller to correct station;
• Refers to nursing home directory to ascertain station number of persons requested;
• Takes messages for staff members;
• Answers questions of callers according to nursing home policy;
• Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies;
• Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice.

Qualifications

• A high school diploma or equivalency is preferred.
• One year’s work experience in a nursing home environment is preferred.