Weekend Operations Supervisor

About the role

CTDI is a large‑scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & cable providers. CTDI has over 11,000 full‑time U.S. employees in more than 60 U.S. operations and a global footprint of more than 20,000 employees worldwide. The position supervises daily warehouse operations, coordinates departments, maintains workflow efficiency, and supports P&L targets and operational objectives. It also involves supporting production processes, assisting with budget management, and ensuring compliance with company policies and industry regulations.

Schedule

Weekend Shift: 7:00 AM – 6:00 PM, Friday – Monday

Responsibilities

• Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, ensuring tasks are completed accurately and on time.
• Assist in P&L forecasting and analysis, alongside labor planning and scheduling.
• Enforce operational policies and procedures to improve workflow efficiency.
• Offer suggestions for ongoing process enhancements and support the implementation of new procedures.
• Instill a culture of on‑time delivery, timeliness, and adherence to quality standards throughout the organization.
• Provide first‑level support for any escalated issue during the work shift.
• Provide leadership and guidance to warehouse staff, fostering a positive team culture and providing performance feedback.
• Collaborate with cross‑functional teams to coordinate operations and address customer needs.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Engage in employee‑relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Utilize warehouse management systems and technology tools to track inventory and monitor performance metrics.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• Perform all other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 2+ years of leadership experience (preferably in a high‑volume production or distribution environment).
• Skilled in managing a busy workload, organizing tasks, and consistently meeting deadlines.
• Solid analytical and numerical abilities; capable of analyzing data and spotting trends to support decision‑making.
• Able to work independently and engage actively in warehouse operations.
• Familiarity with warehouse management systems (WMS), inventory control software, and Microsoft Office.
• Effective leadership and interpersonal skills; able to communicate, motivate, and influence others.
• Problem‑solving and decision‑making capabilities with a focus on results and continuous improvement.
• Basic understanding of project‑management principles and the importance of meeting deadlines.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA standards.

Preferred Skills and Experience

• Previous experience in a high‑volume distribution, manufacturing, technical service (e.g., testing and repair) or forward logistics operation.
• Experience working with UKG and Kronos.
• Experience supervising temporary staff.
• Technical background is a plus.

Educational Requirements

Bachelor’s degree preferred in a related field or equivalent work experience.

Physical Demands and Working Conditions

Physical demands and working conditions are consistent with typical warehouse environments; employees must be able to perform the essential functions of the role safely.

Benefits

• Weekly pay every Thursday
• Monthly incentive bonus
• Positive, team‑oriented, inclusive workplace
• Health, dental, vision, and prescription coverage
• Paid holidays, vacation, and sick/personal time
• 401(k) retirement plan
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

United States (required). Must be 18 years of age.