Weekend Front Desk Agent

Saturday & Sunday, 7:00 AM–3:00 PM Staybridge Suites West Des Moines Part-Time | Approximately 16–24 Hours per Week Pay: $16.00-$17.00 per Hour | Immediate Opening Are you someone people can count on to stay calm, solve problems, and make others feel welcome? Staybridge Suites West Des Moines is looking for a dependable and professional Front Desk Agent to manage our weekend morning guest experience. This is an important guest-facing position for someone who takes pride in providing excellent service, communicates confidently, and can be trusted to handle responsibilities independently after training. Hotel experience is helpful, but it is not required. We are willing to train the right person who brings strong customer-service skills, reliability, good judgment, and a positive attitude. Schedule The Following Shifts Are Required Saturday: 7:00 AM–3:00 PMSunday: 7:00 AM–3:00 PM One additional weekday shift from 3:00 PM–11:00 PM may become available. The weekend shifts are the core schedule, and any additional shift would be discussed before being added. Applicants must be able to consistently work both Saturday and Sunday shifts and arrive ready to begin work by 7:00 AM. What You’ll Do Welcome guests and provide friendly, professional serviceComplete guest check-ins and checkouts accuratelyAnswer phones and assist with questions, requests, and hotel informationCreate, modify, and review reservationsProcess payments and help maintain accurate guest billingRespond to guest concerns calmly and work toward an appropriate solutionCommunicate important information to housekeeping, maintenance, management, and the next front desk shiftComplete assigned shift responsibilities and hotel checklistsKeep the front desk and lobby clean, organized, and welcomingWork independently while recognizing when management assistance is needed What We’re Looking For The Strongest Candidates Will Be Consistently dependable and punctualFriendly, composed, and professional with guestsComfortable handling several priorities at onceDetail-oriented when working with reservations and paymentsAble to communicate clearly in person, over the phone, and in writingComfortable using computers and learning new hotel systemsWilling to take ownership of problems instead of passing them alongAble to follow procedures while using good judgmentAvailable every Saturday and Sunday from 7:00 AM–3:00 PM Previous hotel, front desk, retail, restaurant, or customer-service experience is preferred but not required. Why Join Our Team? Consistent weekend daytime hoursPaid, hands-on trainingHotel employee travel discountsSupport from an experienced hotel teamOpportunity to learn reservations, billing, guest relations, and overall hotel operationsOpportunity for additional hours and professional growthA position where your reliability and service directly affect the guest experience Physical Requirements This position requires standing, walking, and sitting throughout the shift; regularly using a computer and telephone; completing light front desk and lobby tasks; and lifting up to 50 pounds as needed. Essential job duties must be performed with or without reasonable accommodation. Apply Today We are reviewing applications promptly and would like to hire as soon as possible. Please apply only if you can consistently work both Saturday and Sunday from 7:00 AM–3:00 PM. We are looking for someone who wants to become a dependable part of the team, not someone seeking occasional or temporary weekend work. #hc256760