Weekend Daytime Concierge

About the role

As the Weekend Daytime Concierge (Sat & Sun, 7A-4P), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” enables you to excel. You enjoy personalizing every interaction, knowing the names and favorite things of all your customers (including the four-legged ones).

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning—executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community
• Generating awareness, interest, and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations, and freight elevators
• Working weekends or evenings depending on the shift

Requirements

• 2+ years’ experience in a hospitality, retail, travel, or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps, and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (package delivery during the holidays)

Benefits

• Competitive compensation with additional bonus opportunities
• Health & wellness benefits, including medical, dental, and vision coverage
• 20 days of paid time off plus holidays
• 401k program with company match
• Tuition reimbursement and career development programs
• Employee resource groups for shared experiences, backgrounds, and cultures

Pay

Salary Range: $23.08—$25 USD per hour

Schedule

Weekend Daytime (Saturday & Sunday, 7:00 AM – 4:00 PM)