Jobs · OTHR · Colorado

Weekend Customer Service Specialist

JBS USA · Greeley, CO · 1 mo ago
On-siteOTHR$59k/yrFull-time
We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule. Use

for each heading. Use
  • for lists. Use

    for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: EEO, unsolicited assistance, etc. Keep substantive info. We need to parse description. Job title: Weekend Customer Service Specialist (but we don't repeat as heading). Provide About the role: purpose and scope/general summary: "We are looking for a Customer Service Support Specialist for the JBS Beef USA Division. This role is based fully onsite at our Corporate Office in Greeley, Colorado. The schedule for this role will usually be Saturday-Tues 6:00am-4:00pm." Responsibilities: list bullet points. Qualifications: bullet list. Benefits: bullet list. Pay: base salary $59,000; incentive pay eligible for annual bonus plan; mention salary range? Not given exact range, but base salary given. Also mention compensation details: base salary, incentive pay, 401(k) match after first year, etc. Should we include Pay section? Yes, we have base salary and incentive pay. Also mention 401(k) maybe under Benefits? It is a benefit. But we can include in Benefits. Pay section: base salary and incentive pay. Schedule: schedule given: Saturday-Tues 6:00am-4:00pm. We should not include filler like "commensurate with experience". Not present. We need to preserve all substantive info. Let's extract. About the role paragraph: "We are looking for a Customer Service Support Specialist for the JBS Beef USA Division. This role is based fully onsite at our Corporate Office in Greeley, Colorado. The schedule for this role will usually be Saturday-Tues 6:00am-4:00pm." But schedule also separate; maybe we keep schedule in About role? Could duplicate; but we can keep schedule in About role and also separate Schedule section? The instruction: include a section ONLY when posting has real, specific content for it. So we can have Schedule section with the schedule details. About role can omit schedule to avoid duplication. So About role: purpose and scope/general summary: "We are looking for a Customer Service Support Specialist for the JBS Beef USA Division. This role is based fully onsite at our Corporate Office in Greeley, Colorado." Responsibilities: list each sentence. Let's list responsibilities bullet points: - Ensure all loads arrive and depart to/from shipper and customer on time. - Receive en-route check calls for load status, daily and at specific intervals. - Respond and place phone calls to carriers, will be personable and precise on the phone. - High phone usage. - Utilize various software programs to aide plant locations with carrier needs, and to view planned loads and identify problem areas. - Work and learn new business areas as needed to improve carrier on time delivery. - Responsible for gathering information for sales and plant teams to problem solve. - See all projects through to completion even when outside the scope of the department. - Communicate the JBS guidelines to appropriate parties. - Team Player, assist co-workers, detail oriented and extremely organized. - Respond to emails on any discrepancies quickly. - Other duties as assigned. Qualifications bullet points: - Bachelor’s Degree in Supply Chain, Communication or other related area preferred. - Excellent phone, computer, organizational and multi-tasking skills. - Ability to use Microsoft Office, Excel, and familiarity with pivot tables and macros is a plus. - Prior experience in the transportation industry is a plus. - Motivated team player. - Self-driven to learn and adapt quickly. - Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision. - Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly. - Excellent problem solving skills. - Can perform the functions of the job with or without a reasonable accommodation. - As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate. Benefits bullet points: - Vision, Medical, and Dental coverage begin after 60 days of employment. - Paid Time Off: sick leave, vacation, and 6 company observed holidays. - 401(k): company match begins after the first year of service and follows the company vesting schedule. - Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs. Pay bullet points: - Base salary of $59,000. - Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program. Schedule bullet point (or just a paragraph): The schedule for this role will usually be Saturday-Tues 6:00am-4:00pm. We need to ensure we don't include boilerplate like "EEO, including disability/vets", "Unsolicited Assistance", etc. Also remove "The posted salary range represents..." etc. That's about compensation but maybe we keep? It's more about compensation details; but it's somewhat generic. The instruction: do not include filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". The sentence about posted salary range is not filler; it's substantive but maybe we can keep? It says "The posted salary range represents the Company’s good faith estimate..." This is not a specific number; it's a disclaimer. Might be considered boilerplate? It's not exactly filler but it's a standard disclaimer. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is a legal disclaimer about compensation; could be considered boilerplate. Safer to omit it. Also remove "The applicant who fills this position will be eligible for the following compensation and benefits:" maybe we keep as intro to benefits/pay sections but not as heading. Could be included in a paragraph before sections. But we can just start sections. We need to output only HTML fragment. Let's craft:

    About the role

    We are looking for a Customer Service Support Specialist for the JBS Beef USA Division. This role is based fully onsite at our Corporate Office in Greeley, Colorado.

    Responsibilities

    • Ensure all loads arrive and depart to/from shipper and customer on time.
    • Receive en-route check calls for load status, daily and at specific intervals.
    • Respond and place phone calls to carriers, will be personable and precise on the phone.
    • High phone usage.
    • Utilize various software programs to aide plant locations with carrier needs, and to view planned loads and identify problem areas.
    • Work and learn new business areas as needed to improve carrier on time delivery.
    • Responsible for gathering information for sales and plant teams to problem solve.
    • See all projects through to completion even when outside the scope of the department.
    • Communicate the JBS guidelines to appropriate parties.
    • Team player, assist co-workers, detail oriented and extremely organized.
    • Respond to emails on any discrepancies quickly.
    • Other duties as assigned.

    Qualifications

    • Bachelor’s Degree in Supply Chain, Communication or other related area preferred.
    • Excellent phone, computer, organizational and multi-tasking skills.
    • Ability to use Microsoft Office, Excel, and familiarity with pivot tables and macros is a plus.
    • Prior experience in the transportation industry is a plus.
    • Motivated team player.
    • Self-driven to learn and adapt quickly.
    • Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision.
    • Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly.
    • Excellent problem solving skills.
    • Can perform the functions of the job with or without a reasonable accommodation.
    • As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate.

    Benefits

    • Vision, Medical, and Dental coverage begin after 60 days of employment.
    • Paid Time Off: sick leave, vacation, and 6 company observed holidays.
    • 401(k): company match begins after the first year of service and follows the company vesting schedule.
    • Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

    Pay

    • Base salary of $59,000.
    • Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program.

    Schedule

    The schedule for this role will usually be Saturday-Tues 6:00am-4:00pm.

    Check for any duplicated content: we have schedule also in About role? We omitted schedule from About role. Good. Check for any boilerplate left: we removed EEO, unsolicited assistance, drug/alcohol/background checks, immigration verification, etc. Also removed "About us" paragraph? That's about company description; is that substantive? It's about the company, not the role. Could be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About us" is not explicitly listed, but it's generic company description; might be considered boilerplate but not sure. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The "About us" is substantive about the company but not directly about the role. However, it's likely considered boilerplate as it's generic. Many similar tasks remove "About us". I'd remove it to be safe. Also removed "Our mission..." etc. That's also generic. Thus final HTML fragment as above. Check that we didn't miss any responsibilities: "High phone usage" we made a bullet. Good. Check that we didn't miss any qualifications: "Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly." included. Check that we didn't miss any benefits: "Vision, Medical, and Dental coverage begin after 60 days of employment; Paid Time Off: sick leave, vacation, and 6 company observed holidays; 401(k): company match begins after the first year of service and follows the company vesting schedule; Base salary of $59,000; Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program; and Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs." We have base salary and incentive pay in Pay section; benefits section includes vision, medical, dental, PTO, 401(k), career development. Good. Check that we didn't include "Base

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