Weekend Care Management Coordinator

General Purpose

Provides a centralized client service function in order to gather pertinent patient/client, clinical and financial information to coordinate care, customer responsiveness and satisfaction.

Essential Functions

• Acts as a contact person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming referrals, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives referral, prepares reports and responses to inquiries.
• Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Collections and enters customer information to the management information system.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
• Completes other assignments as requested and assigned.

Minimum Education & Experience Requirements

• Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience preferred.
• Medical Experience Preferred.

Knowledge, Skills & Abilities Required

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base.
• Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills.
• Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.
• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.
• Proven ability to work independently with minimal supervision.

Additional Information

May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.