Weddings & Catering Manager

About the role

The Weddings & Catering Manager position is based on-site and requires varying schedules, including overnight, weekends, and holidays. The role involves creating bespoke experiences for clients, managing catering sales, and ensuring the seamless execution of events.

Responsibilities

• Respond to inquiries regarding wedding/catering/event space availability in a professional and timely manner.
• Conduct follow-up calls after information has been sent.
• Conduct catering sales sites for prospecting social events.
• Aid in developing new business ideas and promoting existing business within all market segments, focusing primarily on Wedding/Catering Sales and Venue Private Events.
• Create and promote unique wedding packages.
• Proactively sell and service wedding, social, and catering events.
• Build relationships with marketing to develop promotional materials supporting further revenue growth.
• Communicate estimated event revenue to Director of Conference Services & Catering.
• Generate Banquet Event Orders, resumes, and event diagrams in a timely fashion.
• Participate in periodic Catering/Banquet/Kitchen/Venue meetings to ensure perfection in service delivery.
• Build partnerships with banquet team and vendors to maintain service standards.
• Provide event day coordination to ensure the seamless execution of event elements.
• Confirm all arrangements with vendors and entertainers, including processing payments.
• Focus on guest needs, maintaining a calm and courteous demeanor at all times.
• Conduct sales sites for potential wedding and catering business.
• Schedule and meet with wedding clients, group contacts, and meeting planners on site.

Requirements

• Must be able to speak, read, write, and understand the English language.
• Excellent interpersonal and communication skills, both verbal and written.
• Service-oriented and capable of effective communication with all levels of authority, both internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Working knowledge with Opera and Social Tables is an asset.
• Extensive Food and Beverage knowledge.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment with minimal supervision.
• Ability to work independently and prioritize work assignments.
• Assertiveness, self-starter, self-motivator with a high degree of professionalism and accountability.
• Strong team player and ability to meet deadlines.
• Maintain a professional working environment and attitude.

Qualifications

• Minimum 2 years experience as a Catering and/or Weddings Manager.
• High School diploma or equivalent, or vocational training.
• College degree in Hospitality management or related field preferred.

Skills

• Service orientation and communication skills.
• Computational ability.
• Computer proficiency, including Microsoft Office applications.
• Knowledge of food and beverage operations.
• Ability to manage multiple tasks and prioritize responsibilities.
• Teamwork and leadership qualities.

Benefits

• Comprehensive benefits package (Medical, Vision, and Dental).
• 401(k) plan.
• Food & Beverage discount at Fairmont Kea Lani.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Fairmont’s Academies.
• Opportunities to develop talent and grow within the property and across the world.
• Corporate Social Responsibility activities.

Pay

$80,000 - $90,000 salary range.

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends, and holidays, to accommodate the business and demands of the hotel.