Web Support Specialist / Instructional Support Associate SL-2

Description of Duties

SUNY Canton is looking for a skilled Web Support Specialist to join the Public Relations team. The Web Support Specialist reports to the Director of Public Relations and will work extensively with the Information Services department to help maintain a dynamic web presence, build out the campus intranet platform and maintain digital accessibility standards across campus.

Responsibilities

• Website Maintenance:
• Build webpages and manage digital assets (images, videos, documents).
• Serve as a point of contact for CMS users and help with user error or resolve technical issues.
• Support content updates on multiple websites.
• Ensure content contributions and media usage are consistent with branding and style guide.
• Use tools like Google Analytics, or SiteImprove to track website performance and recommend improvements.
• Maintain records of website changes, web support requests, and resolutions.
• Basic knowledge of SEO principles.
• Accessibility:
• Reviewing webpages for accessibility issues and recommending updates when needed.
• Provide both onboarding and ongoing accessibility training for end users (one-on-one training and group meetings).
• Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance.
• Create training guides and supporting materials (e.g. Knowledge Base, videos).
• Serve on campus Accessibility Committee and assist in the review of campus vendor purchases for Section 508 compliance.
• Intranet:
• Lead implementation and design of new campus intranet project.
• Recommend design and development layouts based on departmental needs while maintaining campus brand guidelines.
• Identify content intended for internal audiences and work with campus departments to migrate content from campus CMS to Sharepoint environment.
• Develop training sessions and materials for end users (one-on-one training and group meetings) to update content on Sharepoint pages.
• Work closely with Information Services to update and maintain Sharepoint environment.

Qualifications

• Required:
• Bachelor's degree in related field, preferably in Computer Science, Information Technology, Web Design or Communications
• Proficiency in MS Office (Word, Excel, and Outlook), required.
• Basic proficiency in HTML and CSS is required
• Must be highly organized with critical thinking skills.
• Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines.
• Preferred:
• Experience working with content management systems; Terminalfour preferred.
• 2-4 years of web support, web design/development or related experience.
• Experience with Microsoft 365, particularly Sharepoint, Teams, and OneDrive.
• Experience in higher education.