Associate Instructional Technology Support Specialist, Information Technology [R0150159]

About the role

The University of Nevada, Las Vegas invites applications for Associate Instructional Technology Support Specialist, Information Technology [R0150159]. This position is based in Las Vegas, Nevada, and requires regular onsite presence. Candidates must be located within a commutable distance.

Responsibilities

• Responsible for the successful integration, design, delivery, support, administration, and marketing of instructional technologies used by faculty and students in face-to-face, hybrid, and fully online learning environments at UNLV.
• Supports instructional technologies such as lecture capture and instructional video systems, web conferencing systems, gamification systems, virtual reality learning technologies, and other instructional technologies as identified.
• Teaches and provides support to faculty in individual, small, and large group settings.
• Creates fully accessible instructional documents and materials for faculty self-support.
• Establishes and maintains working relationships with other units on campus, including the Office of Online Education, Teaching and Learning Commons, and other relevant groups.
• Works closely with OIT personnel to fully integrate, maximize, and support technologies represented within each of these areas.

Requirements

• Education: An earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
• Experience: A minimum of one (1) year of experience supporting Instructional Technology applications such as web conferencing and video management/lecture capture applications in a higher education setting via direct user interaction as well as through email and ticketing systems, and experience developing support documentation and multimedia for instructional technology applications.

Qualifications

• Knowledge: Experience with the support of an IT Service related to teaching and learning or higher education, Knowledge of Instructional Technology as it relates to Web Conferencing, Lecture Capture and Learning Management Systems, Knowledge of Personal Response and Polling Systems, Experience supporting faculty in a higher education environment, Experience working with an enterprise help support ticketing system, Understanding of current practices and requirements regarding accessibility in materials and applications.
• Skills: Exceptional customer service skills that demonstrate patience, flexibility, and tenacity with faculty, students, colleagues and external partners (such as educational technology vendors), Demonstrated effectiveness in communicating orally and in writing to both technical and non-technical audiences, Creation of documentation and training materials utilizing a variety of methodologies, applications and technologies, Providing training to individuals and groups via a variety of delivery methods, Skill in diagnosing and resolving technical issues across multiple platforms.
• Abilities: Demonstrated ability to collaborate effectively with a wide range of individuals, including both technical and non-technical staff, Demonstrated ability to communicate orally and in writing to both technical and non-technical audiences, Demonstrated ability to utilize multimedia products/applications to create documentation and support materials, Demonstrated ability to prioritize multiple requests from a broad constituent base including: help requests, projects, outages, incidents, and other emerging needs, Demonstrated ability to work autonomously and meet deadlines.

Benefits

• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents
• Employee recognition and appreciation programs
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Career advancement opportunities

Pay

Salary range for this role is $76,500-$78,800. Unable to offer more than stated salary range.

Schedule

Regular onsite presence is required.