Web Product Owner [SK-12986]

About the role

Aquent is partnering with a leading organization renowned for its innovative approach to digital experiences. This company delivers engaging and effective online platforms that serve a broad audience. Joining their team means contributing to a dynamic environment where your work directly impacts their digital presence and operational efficiency, playing a crucial role in shaping the online journey for countless users.

We are seeking a meticulous and proactive professional to step into a pivotal operational role, where you will maintain the smooth functioning and continuous improvement of a critical online platform. This is an opportunity to make an immediate impact by owning the day-to-day operational backlog and delivering essential website enhancements and maintenance.

Responsibilities

• Own and meticulously manage the operational website backlog, ensuring all tasks are prioritized and addressed efficiently.
• Oversee the team’s workflow board, actively guiding work through the delivery process to maintain momentum.
• Intake and triage incoming requests from various internal systems, ensuring clear understanding and proper categorization.
• Rigorously review and groom incoming work, ensuring it meets the team’s “definition of ready” before proceeding to development.
• Collaborate closely with business stakeholders to gather complete requirements, answer questions, and facilitate the progression of requests.
• Lead operational backlog management efforts, working hand-in-hand with an Agile development team.
• Actively participate in daily standups, backlog refinement sessions, and planning meetings as the operational lead.
• Coordinate with developers, the Scrum Master, and internal stakeholders to keep tactical website enhancements on track and delivered on time.
• Manage a wide array of ongoing website maintenance requests, content updates, compliance-driven changes, legal updates, and other essential operational tasks.
• Serve as the primary day-to-day contact for stakeholders, effectively managing communications and escalating strategic decisions to leadership when necessary.
• Proactively identify and champion opportunities to enhance operational processes and backlog management, contributing to continuous improvement within the team.

Requirements

• Proven experience in a hands-on, operational product-focused role, specifically supporting web platforms.
• Strong understanding and practical experience with Agile methodologies, particularly Kanban.
• Demonstrated ability to manage and prioritize a dynamic operational backlog.
• Experience with intake and triage processes for incoming work requests.
• Proficiency in grooming work items to meet a “definition of ready” for development teams.
• Excellent communication and coordination skills to interact effectively with business stakeholders, development teams, and leadership.
• Experience participating in Agile ceremonies (standups, refinement, planning).
• Ability to manage multiple concurrent tasks, including maintenance, content updates, and compliance-driven changes.
• Proactive problem-solver with an eye for process improvement.

Benefits

• Health benefit contributions.
• Retirement plans with match.
• Flexible spending accounts.