Web Product Owner [SK-14514]

About the role

Aquent is partnering with a leading organization known for its innovative approach to digital experiences. This company delivers engaging and effective online platforms that serve a broad audience. In this pivotal operational role, you will maintain the smooth functioning and continuous improvement of a critical online platform, directly impacting the digital presence and operational efficiency of the organization.

Responsibilities

• Own and meticulously manage the operational website backlog, ensuring all tasks are prioritized and addressed efficiently.
• Oversee the team’s workflow board, actively guiding work through the delivery process to maintain momentum and ensure timely execution.
• Intake and triage incoming requests from various internal systems, ensuring clear understanding and proper categorization to streamline operations.
• Rigorously review and groom incoming work to meet the team’s “definition of ready” before proceeding to development, upholding quality standards.
• Collaborate closely with business stakeholders to gather complete requirements, answer questions, and facilitate the progression of requests.
• Lead operational backlog management efforts, working hand-in-hand with an Agile development team to drive continuous improvement.
• Actively participate in daily standups, backlog refinement sessions, and planning meetings as the operational lead, providing crucial insights and direction.
• Coordinate with developers, the Scrum Master, and internal stakeholders to keep tactical website enhancements on track and delivered on time.
• Manage ongoing website maintenance requests, content updates, compliance-driven changes, legal updates, and other essential operational tasks.
• Serve as the primary day-to-day contact for stakeholders, managing communications and escalating strategic decisions to leadership when necessary.
• Proactively identify and champion opportunities to enhance operational processes and backlog management.

Requirements

• Proven experience in a hands-on, operational product-focused role, specifically supporting web platforms.
• Strong understanding and practical experience with Agile methodologies, particularly Kanban.
• Demonstrated ability to manage and prioritize a dynamic operational backlog effectively.
• Experience with intake and triage processes for incoming work requests.
• Proficiency in grooming work items to meet a “definition of ready” for development teams.
• Excellent communication and coordination skills to interact effectively with business stakeholders, development teams, and leadership.
• Experience participating in Agile ceremonies (standups, refinement, planning).
• Ability to manage multiple concurrent tasks, including maintenance, content updates, and compliance-driven changes.
• Proactive problem-solver with an eye for process improvement and efficiency gains.

Benefits

• Health benefit contributions.
• Retirement plans with match.
• Flexible spending accounts.