Web Modernization Organizational Change Manager

Key Responsibilities

• Support organizational change management activities related to Georgia Tech's web modernization and governance initiatives.
• Aid in the development and execution of change management and stakeholder engagement plans.
• Cook up communications and readiness activities associated with new governance processes, intake models, and operational workflows.
• Help document and socialize new web governance standards, intake procedures, and support processes.
• Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
• Support stakeholder outreach and engagement activities across distributed campus units.
• Coordinate training logistics, readiness activities, and adoption support efforts.
• Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
• Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
• Absorb meeting coordination, governance-related documentation, and project support activities.
• Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.

Minimum Qualifications

• Education: Bachelor’s degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.
• Experience: Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.

Preferred Qualifications

• Experience: Supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
• Experience: Supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
• Familiarity: With website governance models, intake processes, accessibility initiatives, or digital experience programs.
• Experience: Creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
• Certification or coursework: In Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.