Manager, IT Web Services

Responsibilities

• Collect business requirements, document specifications, create project plans, configurations, test plans and capture results to share knowledge with the team and develop technology solutions.
• Participate in technical research and development to enable continuing innovation within the applications.
• Ensure applications and related procedures adhere to organizational values, enabling staff and partners.
• Work individually and as a team member of IT in troubleshooting the health and performance of applications; assist project teams with technical issues in the initiation and planning phases.
• Works independently on requirements gathering, technical support, delivery, operations and engineering.
• Installs, configures, updates, deploys, integrates and operates websites and applications.
• Ensures web solutions adhere to industry best practices for security, accessibility, SEO, and performance.
• Participates in solution design reviews of digital solutions (e.g. web applications) and provides subject matter expertise.
• Manages vendor and agency relationships for specialized design, content, and quality assurance.
• Takes ownership of tasks and projects, assuming full responsibility for their timely completion.
• Provides architecture and technical leadership across a range of digital and middleware technologies including but not limited to Mobile/Web Framework, Marketing Automation Platform, Data Analysis, Web Content Management, Online Marketing, Social, and Security platforms.
• Conducts technology proof of concepts, prescribes technology standards, tool recommendations.
• Provides consultation on complex technical issues and collaborates with other IT teams, and vendor partners to provide resolution.
• Improves the effectiveness and efficiency of solution design activities: ensures that all parties adopt a common framework of standard, reusable design practices in the form of activities, processes and solutions.
• Supports and educates the end users for day-to-day operations.
• Identifies and resolves complex application problems utilizing structured troubleshooting methods, techniques and tools.
• Authors and maintains documentation according to Shionogi standards and regulations necessary for the pharmaceutical industry.
• This includes, but is not limited to, technical specifications, system diagrams and documentation, testing documents, standard operating procedures, work instructions, and operation records.
• Depicts complex ideas, issues and designs to varied audiences; communicates project objectives, scope and status to project teams.
• Supports and manages demands for Commercial area, and other departments as needed.

Qualifications

• Bachelor’s degree in a technical discipline.
• A minimum of five (5) years of overall professional experience with a minimum of three (3) years in a Marketing IT role in the pharmaceutical industry.
• Extensive solution architecture experience in web development, Web Content Management Systems, Database management and data integration (real time or batch) leveraging different technologies.
• 5+ years experience in web development, including PHP, Next.js, JavaScript, HTML5, CSS3, MySQL, Docker and working knowledge of popular front-end development frameworks such as Vue.js, React.js & Angular.
• Strong understanding of responsive design, accessibility standards, and SEO principles.
• Hands-on experience administering, deploying and managing web applications and CI/CD pipelines on AWS (e.g., EC2, CloudFront, ELB, S3, RDS, Glue, Systems Manager, IAM, Route53, Lambda, API Gateway).
• Familiarity with digital content approval workflows (e.g. Veeva PromoMats or equivalent).
• Ability to author formal end user communications and system documentation independently.