Web Services Manager

About the role

The Web Services Manager is an integral member of the IT Department and reports to the Director of IT, providing strategic, operational, and personnel leadership for the City’s web function.

Responsibilities

• Manages the Web Administrator role, including work assignment, performance management, coaching, mentoring, and professional development.
• Provides day-to-day leadership for web operations, development priorities, service intake, and issue resolution.
• Creates and maintains workflows for web-related work to provide visibility, balance workload, and ensure timely delivery of projects and support requests.
• Makes recommendations for website vision, priorities, structure, and roadmap in alignment with City and departmental goals.
• Collaborates with IT and other internal stakeholders on infrastructure, hosting, security, integrations, incident response, and related web initiatives.
• Ensures the website and related digital services align with applicable accessibility requirements, including Colorado digital accessibility requirements, ADA Title II, and WCAG 2.1 AA standards.
• Monitors analytics, site health, and usage trends to guide prioritization and continuous improvement.
• Supports after-hours web response, critical communications publishing, maintenance windows, and emergency updates as needed.

Requirements

• Bachelor's degree in the field of web development, computer science, information systems, digital communications, or a related field.
• Six to eight (6-8) years of experience in web development, CMS platform administration, digital service delivery, or related web operations work.
• Three (3) years of supervisory, lead, including responsibility for work prioritization, coaching, and team development.

Qualifications

• Master's degree in web development, computer science, information systems, digital communications, or a related field.
• Previous government or non-profit experience.

Skills

• Strong knowledge of modern web architecture, content management systems, and digital service delivery practices.
• Strong understanding of full stack web development concepts, including front-end frameworks, API integrations, deployment workflows, and CMS-driven development.
• Working knowledge of Sitecore or similar enterprise CMS platforms; Sitecore JSS and Serialization experience preferred.
• Knowledge of NextJS, React, GraphQL, NodeJS, HTML, CSS, JavaScript, and TypeScript sufficient to direct technical work, review approaches, and support solution planning.
• Strong knowledge of performance optimization, accessibility, semantic HTML, ARIA, SEO, analytics, and usability best practices.
• Proficiency using Git/GitHub for version control, workflow coordination, and release practices.
• Experience implementing and interpreting Google Analytics, Google Search Console, Google Tag Manager, and related reporting tools.
• Strong project and backlog management skills related to web activities, information flow processes, work intake, prioritization, and documentation.
• Strong customer service, conflict management, facilitation, and relationship management skills.
• Ability to coach, mentor, and develop technical and non-technical staff.
• Thorough knowledge and ability to apply Colorado's Digital Accessibility Law HB-21-1110, Title II of the Americans with Disabilities Act, and Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
• Strong critical thinking and problem-solving skills.
• Ability to organize and analyze data and use performance insights to guide decision-making.
• Demonstrated ability to interact with others in a way that results in cooperation, mutual respect, and common benefit.
• Strong UI/UX sensibility sufficient to guide digital experience decisions and review proposed solutions.
• Ability to work and thrive in a fast-paced environment, learn rapidly, and support diverse web technologies and techniques.
• Superior attention to detail and follow-through.

Benefits

This position is benefits eligible. Please view our benefits guide here.

Pay

The anticipated hiring range for this position is $107,711 - $131,946, with a full salary range of $107,711 - $156,181. Offers are based on experience, education, certifications, and other factors.

Schedule

Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Conditions of Employment

The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.