Web Customer Support Analyst

Work Location: Tallahassee, FL (Hybrid/Onsite) | Full-Time Contract

About the role

We are seeking an experienced Web Customer Support Analyst to support the management and maintenance of public-facing websites and SharePoint environments. The ideal candidate will be responsible for publishing web content, maintaining SharePoint sites, ensuring accessibility compliance, troubleshooting website issues, and supporting internal users while improving the overall user experience.

Responsibilities

• Publish and maintain website content using content management systems (CMS).
• Review and format web content to ensure accuracy, consistency, and compliance with organizational standards.
• Manage and maintain SharePoint sites, libraries, lists, permissions, and security groups.
• Troubleshoot website and SharePoint functionality issues and recommend improvements.
• Conduct regular website content audits and maintain page inventories.
• Ensure all digital content complies with ADA/Section 508 accessibility standards.
• Collaborate with communications, IT, and business teams to support web initiatives.
• Develop strategies to improve website usability, user experience, and traffic metrics.
• Support urgent website updates and content publishing requests.
• Maintain compliance with organizational data security and confidentiality policies.

Requirements

• Minimum 5 years of experience with Content Management Systems (CMS) and web content publishing.
• Minimum 3 years of experience with HTML5 and CSS3.
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience planning and coordinating work assignments.
• Experience evaluating website functionality and usability.

Skills

• Content Management Systems (CMS)
• SharePoint Online/SharePoint Administration
• HTML5
• CSS3
• Website Content Management
• Web Accessibility (ADA/Section 508)
• Microsoft Office Suite
• Website Quality Assurance
• User Experience (UX) Best Practices
• Content Governance

Preferred Qualifications

• Experience supporting government or public sector web environments.
• Experience with SharePoint site administration and permissions management.
• Knowledge of web accessibility standards and digital content governance.
• Strong written communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and respond to time-sensitive requests.

About the Company

Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius has been selected by Inc 5000 as one of the fastest-growing companies in the DC Metro Area (2025, 2024, 2021, and 2020) and listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is also a recipient of the 2019 Best of Leesburg award in the Business Management Consultant category.

Benefits

• Paid holidays and paid time off
• Medical insurance (health, vision, dental)
• 401K matching
• Flexible Spending Account
• Flexible schedules, as per business needs
• Training and professional certification plans